Mainly Serving Importers, Distributors, Wholesalers, And Aftermarket Procurement Companies Of Automotive Chassis Powertrain Parts
Suspension Top MountOil SealPull WireBrake PadBrake DiscBrake ShoeAutomotive SensorAutomotive BeltTensioner PulleyBall Head
Professional customized services，to build your own brand products
Flexible minimum order quantity, to meet the customization needs of different scales.
Choose specific materials and formulations, to optimize product performance
Customizable product specifications such as width, length, and thickness to meet special requirements.
Custom colors，create unique products
Print your brand Logo, enhance brand recognition.
Packaging solutions tailored to brand requirements
Custom product appearance effects，to create a unique visual experience
Custom tooling and accessories，providing a complete solution
Upload a reference image， we will provide you with a one-to-one customized solution.
Our professional team will provide you with one-on-one consulting service.
From design to production, we provide end-to-end support for your customization needs.
A comprehensive after-sales system that makes your purchasing worry-free
4 steps to efficiently resolve your after-sales issues， the professional team will follow up throughout the entire process
Submit your application via WhatsApp, email, or online customer service.
Respond on the same business day，confirm the issue and provide a solution.
Technical support arranged within 48 hours
Full follow-up throughout the process until the issue is fully resolved.
Real customer cases， witness our professional service and commitment
***The customer placed*** an order, purchasing 3 SKUs of brake pads totaling 12,000 sets. After arrival at the ***overseas warehouse, incoming inspection found 2,280 sets judged as defective, of which 1,860 sets had chipping, cracks, and local delamination at the edges of the friction material, and another 420 sets had thickness tolerances exceeding ±0.5mm, with an overall defect rate of approximately 19%. This batch of goods affected the customer's ***after-sales project delivery. The customer demands a full batch return and replacement, otherwise they will claim compensation for line stoppage losses.
Immediately initiate 8D and CAPA, and provide a temporary containment plan within 24 hours: conduct 100% inspection of *** overseas warehouse and in-transit inventory, freeze the same batch of ***; bear the cost of third-party full inspection; for 2,280 sets of defective products, return or scrap locally as required by the customer, and issue a credit note; provide 2,480 sets free of charge as replacement, of which 600 sets by air and 1,880 sets by sea should be arranged with priority, and bear the round-trip freight. The root cause has been confirmed as unstable resin batches, temperature zone deviation in the curing oven, and insufficient moisture-proof packaging. Corrective actions include changing the resin supplier batch, optimizing the curing curve, adding thickness/shear/delamination inspection, upgrading moisture-proof packaging, strengthening batch traceability, and submitting a complete 8D report, with a commitment that the subsequent PPM for the same model will be ≤500.
The customer accepted the solution and signed off on the case closure. 2,280 defective units were returned or scrapped locally, 2,480 replacement units arrived at the warehouse within 12 days, and the customer's *** production line did not stop; the customer withdrew the claim and resumed subsequent orders, adding *** orders of 18,000 units. We reduced the defect rate of this product from approximately 19% to below 0.05%, customer satisfaction was restored, and the case was closed.
***Region*** customer purchased ***batches of brake discs 9,600 pieces, brake pads 18,000 sets, suspension top mounts 7,200 pieces, ball joints 5,400 pieces, tensioners 3,000 pieces, automotive belts 6,000 pieces, packed in *** 40HQ and *** 20HQ containers and shipped to *** overseas warehouse. *** terminal repair shops reported that after installation, problems such as brake judder, brake noise, vehicle pulling to one side, and suspension top mount noise occurred, involving *** vehicles. The customer requested a full batch return and compensation of *** ten thousand USD, and required batch after-sales technical support.
Our company has launched remote technical support services, establishing a special task force jointly with quality, technical, and after-sales departments, and conducted multiple rounds of video conferences with *** customer and *** terminal repair shops. Through remote troubleshooting including batch traceability, installation photos and videos, brake disc runout, thickness, hub flange cleanliness, brake pad chamfer and shim assembly, ball joint taper hole cleanliness, top mount bearing orientation, installation torque, and road test data, it was confirmed that some issues were caused by improper installation processes, uncleaned anti-rust oil, mixed assembly of different batches, and dimensional deviations in individual batches. We remotely provided illustrated and video SOPs, trained on cleaning, measurement, installation, torque, bleeding, and break-in procedures, and guided terminal shops in conducting batch-by-batch re-inspections. For brake discs with confirmed runout (*** pieces) and brake pads with backplate dimensional deviations (*** sets), free replacements were arranged, while technical rectification and installation warranty support were provided for other qualified parts.
Remote technical support covered *** terminal repair shops and completed problem reviews for *** vehicles; the re-inspection pass rate reached 98.6%, the customer withdrew the entire batch return and a claim of *** million USD, and only accepted the replacement of *** brake discs and *** sets of brake pads. The customer resumed subsequent procurement and added *** 40HQ orders, and both parties will incorporate remote installation training into the annual framework after-sales process.
Any after-sales issues？Our professional team is at your service at all times.
Address
Chengdu, China
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