Mainly Serves B2b Customers Such As Office Supplies Wholesalers, Retailers, Corporate Procurement Departments, Schools, And Government Agencies.
Ballpoint PenGel PenMechanical PencilDirect Liquid PenPermanent MarkerWhiteboard MarkerHighlighterWatercolor MarkerAcrylic MarkerPencilEraserPencil SharpenerCrayonLaptopScissorsPigmentPainting ToolsRulerTape
Professional customized services，to build your own brand products
Flexible minimum order quantity, to meet the customization needs of different scales.
Packaging solutions tailored to brand requirements
Our professional team will provide you with one-on-one consulting service.
From design to production, we provide end-to-end support for your customization needs.
A comprehensive after-sales system that makes your purchasing worry-free
4 steps to efficiently resolve your after-sales issues， the professional team will follow up throughout the entire process
Submit your application via WhatsApp, email, or online customer service.
Respond on the same business day，confirm the issue and provide a solution.
Technical support arranged within 48 hours
Full follow-up throughout the process until the issue is fully resolved.
Real customer cases， witness our professional service and commitment
Overseas customer *** (large wholesaler in the Middle East) reported that the 200,000 ballpoint pens (item number BP-2024) they purchased experienced widespread ink skipping and uneven ink flow within two weeks of delivery. The customer complaint rate reached 15%, requiring us to immediately provide technical analysis and remote solutions, otherwise they will initiate a return and claim for compensation.
Through remote video conferencing, we guided the customer to randomly select 100 problematic pens for disassembly inspection. It was found that the viscosity of the ink cartridge ink changed due to temperature fluctuations during sea transportation (40℃→15℃), causing bubbles to precipitate from the ink. Our technical team remotely guided the customer to place the cartridges in a constant temperature environment of 25℃ for 24 hours, and then use a centrifuge for low-speed defoaming treatment (800 rpm, 5 minutes). At the same time, adjust the ink formulation for subsequent batches by adding 0.3% defoamer and switching to silicone oil with better temperature resistance.
After following remote guidance, the customer restored the writing fluency of the pens to 98%. All remaining inventory passed inspection after constant-temperature resting. This avoided a one-time return claim (goods value approximately $120,000). The customer expressed satisfaction with our response speed and technical capability, and placed an additional order of 50,000 acrylic marker pens.
Customer *** (a large North American chain stationery wholesaler) made a one-time purchase of over 200,000 stationery products in August 2024, covering ballpoint pens, gel pens, mechanical pencils, liquid ink pens, permanent markers, whiteboard markers, highlighters, watercolor markers, acrylic markers, pencils, erasers, sharpeners, crayons, notebooks, scissors, paints, art supplies, rulers, tape, and other categories. Due to its retail store employees' lack of understanding of the material properties, application scenarios, and usage taboos of nearly a hundred new products, a large number of incorrect recommendations occurred after shelf placement (e.g., recommending permanent markers as whiteboard markers), leading to customer complaints and a return rate as high as 12%. The customer urgently requested our systematic product knowledge training to reduce post-sale return costs and improve employee sales capabilities.
Our after-sales team tailored a 5-day blended online + offline training program for them: 1. Online part: produced and delivered bilingual (Chinese-English) product knowledge manuals (including ink composition, applicable surfaces, nib models, safety certifications for each type of pen), 15 practical demonstration videos (e.g., how to distinguish direct liquid pens from gel pens, comparison of acrylic marker effects on glass and fabric), and FAQ documents, uploaded to the client's internal learning platform. 2. Offline part: sent 2 senior trainers to the client's headquarters in *** state and 3 regional distribution centers to conduct face-to-face training for 80 people including procurement, warehouse, store managers, and sales骨干, covering product blind tests, error scenario simulations, competitive analysis, and provided sales scripts tailored to common local market needs for teaching, office, and painting. 3. Follow-up support: established a dedicated after-sales WeChat group, provided 30 days of online Q&A, and compiled 10 high-frequency error recommendation cases as error prevention guides.
Within one month after training, the customer complaint rate for this batch of products in the client's stores dropped from 12% to 1.2%, the return rate decreased by 90%, and the employee product knowledge assessment pass rate increased from 35% to 92%. The client placed a replenishment order of 300,000 units for the second quarter and proactively proposed to extend this training model to its other five chain brands. Leveraging this case, we optimized the standardized training package for B2B key accounts, improving subsequent service efficiency by 40%.
Any after-sales issues？Our professional team is at your service at all times.
Address
Ningbo, China
First Order Discount