Electric Concealed Lock (Electric Mortise Lock)
Detailed introduction
This electric concealed lock is a high-reliability solution for commercial doors, dormitory doors, and high-frequency use. It uses a 2.5mm faceplate combined with a stainless steel latch for a sturdy, durable structure. The trigger latch is highly responsive and supports manual reset, with a working life up to 100,000 cycles. Average operating current is as low as 150–200mA, standby current under 15μA, and it supports DC 6.5–12V input for both energy efficiency and stable power. Lock body sizes (e.g., 107×176×24mm or 97×176×24mm) and cylinder backset (60–70×68mm) fit most standard door preparations, offering wide compatibility. Suitable for use with access controllers, fingerprint or card systems to enable remote electric unlocking or NO/NC switching. Surface and key components use 201/304 stainless steel for corrosion and wear resistance, ideal for high-frequency scenarios. Installation is mortise-style for a clean exterior and saves door panel space. Want specific model dimensions, voltage wiring, or support for reverse-trigger modification? Message me with door thickness, latch gap, and controller specs—I can confirm compatibility, recommend the best model and accessories, and provide installation tips and wiring diagrams.
Ordering Instructions
Minimum order quantity：5000 Usd
Unit price range of hot selling products：20-30
Delivery lead time：Delivery Within 30 Days After Order Placement
Customization services MOQ：3000
Customization options：Material customization, Custom specifications, Color customization, Pattern customization, Feature customization, Structural customization, Logo customization, Custom packaging, Appearance customization, Certificate customization, Software customization, Customize according to the image
Qualifications and Certifications and Honors
Multiple international certifications, strict quality control, safeguarding your procurement.
Rohs Certificate Of Compliance
Prove that the product complies with RoHS directive requirements
Ce Certificate Of Conformity
Prove that the product complies with the requirements of the RED Directive
Smeta Ethical Trade Audit Report
Verify corporate trade ethics compliance
Bsci Social Responsibility Audit Report
Prove corporate social responsibility compliance
Exhibition Style
Attend the world's top industry trade shows， engage with global customers face-to-face， establish deep partnerships.
China Import And Export Fair (canton Fair)
A trade exhibition showcasing various security products related to door locks
China Import And Export Fair (canton Fair)
Comprehensive international trade exhibition, showcasing various commercial products
China Import And Export Fair (canton Fair)
Exhibition and trade exchange of security lock-related products
China Import And Export Fair (canton Fair)
Comprehensive international trade exhibition, showcasing various commercial products
2023 Hong Kong Global Sources Trade Fair
Exhibiting smart lock and other related smart device products
American International Hardware Products Exhibition
Industry trade fair for hardware products exhibition
Schedule a meeting at the next trade show
We will participate in more international exhibitions， looking forward to communicating with you face to face。Make an appointment in advance to obtain booth information and exclusive offers。
Product Information Center
Get detailed product information, to help you quickly make purchasing decisions.
2025 Smart Product Catalog
Introduction to Taige Smart's multi-category smart lock products
OEM/ODM Customization Services
Professional customized services，to build your own brand products
Flexible minimum order quantity, to meet the customization needs of different scales.
Material customization
Choose specific materials and formulations, to optimize product performance
Custom specifications
Customizable product specifications such as width, length, and thickness to meet special requirements.
Color customization
Custom colors，create unique products
Pattern customization
Custom printed patterns and designs, to meet brand promotional needs
Feature customization
Customize special features according to application scenarios，improve product performance
Structural customization
Customized structural hierarchy, to meet special process requirements.
Logo customization
Print your brand Logo, enhance brand recognition.
Custom packaging
Packaging solutions tailored to brand requirements
Appearance customization
Custom product appearance effects，to create a unique visual experience
Certificate customization
Provide customized product inspection reports and certificates to meet export requirements
Software customization
Provide complementary software and digital solutions
Customize according to the image
Upload a reference image， we will provide you with a one-to-one customized solution.
Ready to start your customized project？
Our professional team will provide you with one-on-one consulting service.
From design to production, we provide end-to-end support for your customization needs.
After-sales service process and cases
A comprehensive after-sales system that makes your purchasing worry-free
After-sales service process
4 steps to efficiently resolve your after-sales issues， the professional team will follow up throughout the entire process
Submit after-sales application
Submit your application via WhatsApp, email, or online customer service.
Rapid response
Respond on the same business day，confirm the issue and provide a solution.
Problem handling
Technical support arranged within 48 hours
Follow-up feedback
Full follow-up throughout the process until the issue is fully resolved.
After-sales service case
Real customer cases， witness our professional service and commitment
Overseas Batch Smart Lock Bluetooth Connection Failure Remote Technical Support Service Case
A cooperative client (***) purchased 5,000 sets of smart door locks (model ***) from our company, which were shipped in batches to their overseas project site. After installation, the client reported that about 30% of the locks had issues with Bluetooth not being discoverable or frequent connection interruptions, seriously affecting the project acceptance schedule. Due to pandemic and geographical factors, our company cannot send engineers on-site. The client requires us to provide remote technical support, quickly offer a solution, and complete batch repairs.
1. Our company urgently established a remote technical support team, connecting with the customer's on-site engineers (***) via video conference to collect the serial numbers, firmware versions, and phone models of the faulty locks; 2. Analysis of backend logs revealed that the issues were concentrated in abnormal BLE broadcast parameters in firmware version V3.2.1, and some door locks had not been correctly programmed with the Bluetooth MAC address segment before leaving the factory; 3. We remotely guided the customer to use a dedicated debugging tool to connect to the faulty locks and pushed the new firmware version V3.2.3 in batches to fix the BLE broadcast interval and MAC address conflict issues; 4. For locks that could not be upgraded online, we provided offline flashing files and operation videos for the customer's on-site engineers to upgrade one by one; 5. At the same time, we adjusted the production line flashing process to prevent similar issues in subsequent batches.
After 72 consecutive hours of remote support, the client completed firmware upgrades and functional testing for all 5,000 door locks. The failure rate dropped from 30% to 0.2%, and spare parts for the remaining problematic locks were replaced free of charge via international express. The client's project passed acceptance smoothly, and they recognized our remote response speed and professionalism, subsequently placing a trial order for an additional 2,000 smart cabinet locks.
Case Study Of On-site Technical Support Services For Batch Installation Of 5,000 Smart Door Locks Overseas
A Middle East engineering procurement client (customer code: SD-***-***) ordered 5,000 sets of smart door locks, delivered in 3 batches. Within the first week after installation, they reported that about 600 sets had issues with the handle failing to auto-return and some latch jamming. Due to the tight project schedule, the client's own troubleshooting was unsuccessful, and they urgently requested our on-site technical support, covering construction sites in 3 different local cities.
We immediately dispatched 2 senior technical support engineers, carrying specialized debugging tools and spare parts, to fly to the customer's country. Upon arrival, they prioritized on-site disassembly and inspection of the faulty locks. The main cause was found to be that, in the local sandy and dusty environment, dust particles had contaminated the handle return spring, increasing rebound resistance; additionally, lubricating grease in a few batches of lock cylinders had solidified. The engineers promptly formulated a batch treatment plan: ① Install dust-proof silicone sealing rings on all on-site inventory locks; ② Clean and replace lubricants with high/low-temperature adaptive oil on each unit; ③ Adjust handle return torque parameters; ④ Conduct full inspection and pressure testing in batches of 100 units, and provide on-site operational training to the customer's local installation team to ensure consistent installation standards for subsequent batches.
After 7 days of continuous work, engineers completed on-site inspection, repair, and preventive maintenance of all 5,000 locksets. The failure rate dropped from 12% to below 0.3%, and the remaining few suspicious locks were replaced on-site. The client's project resumed on schedule, followed by an additional order of 2,000 sets. The client recognized our on-site technical response speed and batch after-sales support capability, and both parties signed an annual technical support service agreement.
Any after-sales issues？Our professional team is at your service at all times.
About Us
Toking Intelligent Products (hangzhou) Co., Ltd
Address
Hangzhou, China
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