Double-Sided Cotton Paper Tape

The customer ordered 5000 rolls of BOPP tape in September 2023 and found that the tape was not sticky enough after receiving the goods, which could not meet the needs of their production line, resulting in production delays.

We immediately communicated with the customer, confirmed the issue, arranged for the technical team to conduct an on-site inspection, and provided samples of alternative products. The final decision was to replace 5,000 rolls of qualified BOPP tape for the customer, with a commitment to deliver within a week.

The customer found that the BOPP tape we provided had insufficient adhesion in high-temperature environments, leading to product detachment during transportation.

We conducted a video conference with the client's technical team through remote technical support to gain a detailed understanding of their usage environment and specific issues. Based on the client's feedback, we provided recommendations for tape usage in high-temperature environments and recommended an improved version of BOPP tape suitable for that environment. Additionally, we provided detailed usage instructions and precautions.

The customer found that the BOPP tape used in the production process had insufficient adhesion, resulting in insecure packaging and affecting the efficiency of product shipment.

Our technical support team dispatched professional engineers to the customer's site to assess the usage of the tape. After on-site testing, it was found that the performance of the tape had deteriorated due to excessive humidity in the storage environment. We recommend that the customer adjust the storage conditions of the tape and have provided samples of tape products suitable for that environment for trial use.

The customer *** reported that the adhesion effect of our BOPP tape and packaging tape is poor in high-temperature environments, resulting in insecure packaging and affecting the safety of product transportation.

In response to customer feedback, our company arranged for a professional technical team to conduct on-site training, which includes the correct usage of tape, selection of suitable environments, and storage conditions for the tape. Additionally, detailed product manuals and usage guidelines were provided to ensure that customers can fully understand the product features.

The customer found that some BOPP tapes provided by our company had reduced adhesion in high-temperature environments, leading to unsealing of packaged products during transportation, which affected the safety of the customer's products and brand image.

In response to customer feedback, our company immediately dispatched a technical team for on-site assessment and communicated with the customer to confirm the usage environment and tape specifications. Subsequently, we provided improved high-temperature tape samples and conducted a week-long test. At the same time, we arranged dedicated after-sales service personnel to follow up, ensuring that any issues the customer encountered during use could be promptly addressed.